Operating Policies      
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CSB TENANT HANDBOOK

Index - please click on the selection and your browser will scroll to the text.

Wilmington Directions (also see MAP)
Contact Lists
Operation/Holiday Schedule
CSB tenant list
Emergency procedures
Reporting Fire or Explosion
Fire Pull Boxes
Elevator Recall
Evacuation
Medical
Security
Guidelines
General building services and operating policies
Security Policy
Identification Badge and Access Card
Office Building and Garage I.D. / Access Request Form
Moves
Deliveries
Freight Elevators
Coffee Shop/Catering
Vending Operation
Cable TV Service
Storage Areas
Mail
Smoking Policy
Public Displays and Use of Common Space
Poster Display Request Form
Heating/Cooling (HVAC) Standards
Space Heaters Policy
Refrigerators Standards
Microwave Standards
Coffee Maker Standards
Copy Center Operations
Parking Facility Operation
Parking Facility Access
Parking Facility Off-Duty Operation
Maintenance Requests
Antennas and Satellite Dishes
Tenant Alterations Policy
Conference Room Scheduling
Conference Request Form
Express Sign-in Procedure
Inclement Weather
Holiday Decoration
Hand Carts
Refrigerators, Break Rooms 

DIRECTIONS TO CSB OFFICE BUILDING AND PARKING GARAGE

From The North:
I-95 South to the Delaware Avenue (Route 52) Exit. Make a left at the first traffic light onto Delaware Avenue. Go on Delaware Avenue to Y in the road.

        To CSB Office Building
At the Y, take the road on the right (Delaware Ave.), go three blocks, Delaware avenue will turn into 10th street, CSB office building will be on your right at Orange Street

       To CSB Parking Garage
At Y, take the road on the left (11th Street), go three blocks to Orange Street, make left, entrance to parking garage will be on your left as soon as you turn the corner. Pull in, go to top of ramp, take ticket, park in any open parking space.

From The South:
I-95 North to the Delaware Avenue (Route 52) Exit. You will exit onto Adams Street. Go straight on Adam Street to 4th traffic light (Delaware Avenue). Make a right onto Delaware Avenue. Go on Delaware Avenue to Y in the road.

       To CSB Office Building
At the Y, take the road on the right (Delaware Ave.), go three blocks, Delaware avenue will turn into 10th street, CSB office building will be on your right at 10th and Orange Street.

        To CSB Parking Garage
At the Y, take the road on the left (11th Street), go three blocks to Orange Street, make left, entrance to parking garage will be on your left as soon as you turn the corner. Pull in, go to top of ramp, take ticket, park in any open parking space.
Walking from CSB parking garage to CSB office building: Exit parking garage using stairs or elevator to Orange Street, walk one block south to 10th street, CSB office building is located at 100 West 10th Street.

COMMUNITY SERVICE BUILDING MANAGEMENT

NAME PHONE FAX
Jerry A. Bilton, CFM 302-777-3266 302-777-0919
Charles E. Hall, CFM 302-888-2047 302-777-0919
Ground Floor Security Desk 302-777-0922
Conference Room Scheduling 302-888-2047 302-777-0919
Facilities Assistance Center Team (FACT)* 302-992-2000
Emergency Telephone Number                             (Fire, Medical, 911 type situations ONLY) 302-774-2456
Dart Rider Information 800 652 3278
After Hours Maintenance/Security                      (5:30 p.m. to 6:30 a.m.) 302-774-2200
Parking Garage           Tim Meyer 302-652-1410
Scotts Coffee Shop/Catering 302-777-4779
Downtown Visions (Escort Service)

DuPont Copy Service

302-774-8965

302-773-2628

*All facilities related maintenance services requested 6:30 a.m. - 5:00 p.m., Mon.-Fri.

EMERGENCY PROCEDURES
This emergency procedure provides basic information for all building occupants and will ensure the most rapid response for the emergency.
For any FIRE, MEDICAL, OR SECURITY EMERGENCY, call 302-774-2456.
Security will make the 911 call, if required, and dispatch security officers to the scene simultaneously. This will provide the most timely response for the emergency crews.

Reporting Fire or Explosion
Dial 302-774-2456 IMMEDIATELY.

  1. In the event of an odor, smoke or fire, dial 302-774-2456 and give the following information:
  2. Your name, location, phone number
  3. The exact location of the emergency
  4. Report any injuries
  5. Do you see smoke or fire?
  6. After reporting the above information, evacuate the immediate area. Close, but do not lock doors to the affected area. Stay near, but a safe distance from affected area in order to direct emergency crew.
  7. Use fire extinguishers only if trained in operation. Do not attempt to use fire extinguishers alone. Use the buddy system.
  8. Listen and obey emergency crew and public address system announcements.
  9. If smoke or fire is present, the public address system will call for evacuation from the building immediately.
  10. If NO smoke or fire is present but there is an alarm or odor, a maintenance team will be immediately dispatched to investigate.

Fire Pull Boxes
When possible, fire pull boxes may be used in addition to or in lieu of calling 302-774-2456. In the Community Service Building, there are fire alarm pull boxes near each stairwell.

Elevator Recall
The elevators are equipped with a fire alarm return circuit that is operated by smoke detectors located in all lobbies above the street level. If a detector senses smoke in an area, all elevators are dispatched, non-stop, to the street level where the doors will open and remain open. The car will remain there and will not accept calls from other floors. Passengers should exit the car and report to the assembly area at Rodney Square. If the emergency is on the street level floor, then the elevators will be dispatched to the 1st floor or lower level.

EMERGENCY EVACUATION PROCEDURES
If an emergency occurs which requires evacuation of personnel, it will be announced over the public address system. Notice to resume normal activities will be communicated when emergency conditions no longer exist. When a public address announcement is made, follow instructions below:

Listen and obey
Please leave your work place now
Take your personal items with you
Close, but do not lock the door behind you
Evacuate the building through the nearest available stairway
Do not use elevators
Walk, do not run

Evacuate to your assigned assembly point. The assembly point for the Community Service Building occupants will be Rodney Square.
Each tenant is responsible to sweep his or her areas to ensure no one is left behind. Stairchairs for those requiring special assistance during a building evacuation will be available at several pre-determined locations.
At anytime you see or hear a fire alarm anywhere in the building, evacuate the building immediately. Unless otherwise announced immediately in advance, all fire alarms require a full evacuation of the building.

Fire drills are announced in advance and also require a full evacuation, unless otherwise notified.
Do not call security for further information. You may lose precious evacuation time.
Tenants who have people who require special assistance should contact Building Management to ensure that procedures are in place to safely evacuate.
It is the responsibility of each tenant to review Emergency Evacuation Procedures with all personnel two times each year. If you have any questions or concerns regarding Emergency Evacuation Procedures or are requesting training for your business unit, please contact Building Management on 302-777-3266 or 302-888-2047.
To comply with applicable life safety codes, fire evacuation drills will be conducted once each year.

MEDICAL EMERGENCIES

Dial 302-774-2456
Give your name, location and phone number to ensure timely and effective response.
Be prepared to answer the following questions:
Is the person breathing?
Is the person conscious?
Is there apparent serious illness or injury?
After reporting, stand by to help direct the responding emergency crew.

SECURITY EMERGENCY
Bomb Threat - Suspicious Person - Suspicious Package, etc.
Give your name, location and phone number. Be prepared to give specific information as requested. Follow advice of security personnel.

OPERATION SCHEDULE

Normal Operating Hours Monday through Friday 7:00 a.m. to 11:00 p.m.
  Saturday 8:30 a.m. to 4:30 p.m.
  Sunday Closed

Visible ID Badge or Visitor Sign-In Required
The building will be closed after normal operating hours and the following holidays and associated weekends:

2007   HOLIDAY SCHEDULE

HOLIDAY           OBSERVED           ADDITIONAL DAYS BUILDING CLOSED

New Year's Day 2007 Monday, January 1 Closing at 8:00 PM, Friday, Dec. 29, 2006
    Closed Saturday, December 30, 2006
   
Martin Luther King Monday, January 15 Closing at 8:00 PM, Friday, January 12
    Closed Saturday, January 13
   
Easter Sunday, April 8 Closing at 8:00 PM, Friday, April 6
    Closed Saturday, April 7
   
Memorial Day Monday, May 28 Closing at 8:00 PM, Friday, May 25
    Closed Saturday, May 26
   
Independence Day Wednesday, July 4 Closing at 8:00 PM, Tuesday, July 3
     
Labor Day Monday, September 3 Closing at 8:00 PM, Friday, August 31
    Closed Saturday, September 1
   
Thanksgiving Day   Thursday, November 22 Closing at 8:00 PM, Wednesday, November 21
    Closed Friday, November 23
    Closed Saturday, November 24
     
Christmas Day Tuesday, December 25 Closing at 8:00 PM, Friday, December 21
    Closed Saturday, December 22
    Closed Monday, December 24
_________________________________________________________________________
New Years Day 2008 Tuesday, January 1, 2008 Closed Saturday, Dec. 29, 2007
    Closing at 8:00 PM, Monday, Dec. 31, 2007

After Hours Access is available by card reader at the front door handicap entrance or by intercom to DuPont Security at the same location. Identification will be required when using the intercom for entry.

SECURITY POLICY
Building Security is provided, through arrangements with DuPont Security, 24-hours a day, 7 days a week, 365 days per year.
The ground floor security desk is staffed:
        Monday through Friday, 7:00 a.m. to 11:00 p.m.
                             Saturday, 8:30 a.m. to 4:30 p.m.
Security patrols will be conducted by DuPont Security. If they note any abnormal condition in your space, they will leave a note for you and Building Management.
If you are working alone after hours, and wish to have Security check on you periodically, contact Security on 302-774-2200.
To ensure the building and its occupants are adequately protected, all occupants are required to display a badge and guests are required to sign in at the front desk.
Soliciting will not be permitted in the building, unless by appointment made in advance.

BADGE AND ACCESS CARD PROCESSING

1. Complete the OFFICE AND PARKING GARAGE I.D. / ACCESS REQUEST FORM on page 4.3A.
2. Bring the completed form to the building management office with director’s signature and required payment.
3. Once approved, please make an appointment for your I.D. picture to be taken by calling 302-773-0752.
4. Report to the DuPont Security office in the Nemours Building immediately inside and to the right of the Orange Street entrance.
5. Bring with you a copy of your application (which they will keep) and your access card, if you have one. The access card is for the proximity readers located outside the handicap front door of the office building if the doors are locked, and for the parking garage if you have authorized access.
6. Any questions please call Jerry Bilton at 302-777-3266. Thank you.

MOVING FURNITURE AND OFFICE ITEMS
The moving guidelines have been developed to ensure a safe and efficient move for all. Following these guidelines will expedite your move and protect the people handling the move, building occupants, and the building itself. These guidelines are in no way meant to hamper or restrict your moving process, but rather to safeguard the elements involved in the process. If you have any further questions, please call Building Management on 302-777-3266 or 302-888-2047.

Moves
All moving arrangements must be cleared through Building Management to ensure proper coordination. You are totally responsible for your move and are required to have a representative present throughout.
All larger moves, (1/2 floor or more), may only occur on weekends or weekdays after 6:00 p.m.
All moves must be made through the freight elevators, unless Building Management authorizes the use of other elevators. The Building provides pads to protect the freight elevators; if other elevators are approved for use, the moving contractor shall be responsible for supplying pads to protect the elevator cabs.

All moves shall be made through the Shipley Street entrances unless alternate plans are approved by Building Management. If other areas of access are approved, the mover must protect floors and walls with acceptable material to avoid damage to the Building.
The moving contractor must provide a Certificate of Insurance prior to the move. The mover must be bonded and carry a minimum of $1 million combined single limit, property damage, and public liability insurance. We suggest that you secure a Certificate of Insurance for your firm as well.

You will be responsible for any damage to the building incurred during the move. To avoid unnecessary damage make sure your contractor:
Pads or otherwise protects all entrances, doorways, and walls affected by the move
Protects all floor surfaces traversed during the move.

Your moving contractor must report any electrical problems or equipment breakdowns that occur during the move, which affect building operation. They are also responsible for removing all trash and bulky packing cartons.

COMMERCIAL DELIVERY SERVICES
Small UPS, Fed Ex, packages and envelopes can be delivered via the main entrance. Those making the delivery must check-in through the security desk prior to proceeding to the individual suite.
All other deliveries should be made through Shipley Street overhead door or Shipley Street side entrance. For the safety and convenience of building tenants, deliveries should be made from 8:30 a.m. to 11:30 a.m. and 1:00 p.m. to 4:30 p.m.
Entrance to the Shipley Street doors can be obtained through the security officer located at the main entrance. Intercom and video at the Shipley doorway are available to communicate with the front security desk.
In the case of all deliveries, care should be exercised while moving material in the building. This will ensure building maintenance costs are kept to a minimum and personal safety for building occupants is provided. Trash must be removed.
Provisions for special deliveries, large deliveries, and moves in/out need to be coordinated with Building Management, Suite 201, phone 302-777-3266 or 302-888-2047.

Delivery by Personal Vehicle 
The Community Service Building Management Team has made arrangements with the City of Wilmington Traffic Enforcement Unit, to allow tenant staff and volunteers to make deliveries in the loading zone located in front of our building using a noncommercial vehicle.

Please follow these guidelines when making a delivery:

Park in the loading zone
Pick up two signs from the security reception desk
Place a sign on the driver side and passenger side doors
Make delivery within 15 minutes or less
Return signs to security reception desk
Remove vehicle

When using the loading zone, the traffic enforcement office will be looking for the signs on the side of the vehicle and the length of time your vehicle is parked in the loading zone.

This arrangement with the city for you to use the loading zone is for your convenience, CSB will not be held responsible or intervene in any traffic enforcement issues between you and the city as a result of using the loading zone. Non-commercial vehicles in the loading zone without the CSB signs will be ticketed.

FREIGHT ELEVATORS

One freight elevator (#5) and one passenger/freight elevator (#4), that provide service from the lower level to the 11th floor are available for the transportation of material and carts within the building.

Transportation of material and carts is not permitted on passenger elevators.

COFFEE SHOP/CATERING

Scotts coffee shop is located on the ground floor for the convenience of all building occupants and is also open for the general public. Coffee shop hours are : Monday through Friday, 7:00 a.m. to 2:00 p.m.

Catering for meetings and special events by calling  Scotts at  302-777-4779.

VENDING OPERATION

The building vending area is located in the lower level. Access is via stairways and passenger/freight elevator. Any vending issues should be directed to:

Pine Mountain Springs, 302-836-3861

Building Management, Suite 201, 302-777-3266 / 302-888-2047

CABLE TV SERVICE

Cable television service is available in the building. Service can be obtained by calling Comcast Cable at, 302-652-1454 or fax 302-656-7461. Hook-up and mounting rates can be obtained from Comcast Cable.

STORAGE AREAS

Limited storage space is available in the lower level.

Only items meeting the following criteria will be allowed to be placed in storage:

Non-combustibles
Non-corrosive
Items not sensitive to temperature or humidity

Order, arrangement and housekeeping of storage areas are the responsibility of the individual tenant. Building Management will have access to all storage areas to insure fire codes, safety standards and cleanliness standards are in compliance.

Obtain a storage area by contacting Building Management in suite 201 (Tel. 302-777-3266 or 302-888-2047).

MAIL

Mail pick-up and delivery boxes are located on the ground floor.

Each suite is assigned one incoming mailbox. Keys for mailboxes can be obtained by contacting Building Management in suite 201 (Tel. 302-777-3266 or 302-888-2047).

Four outgoing mailboxes have also been provided. Mail is pick-up at 3:00 p.m. Monday through Friday.

SMOKING POLICY

To provide a healthy work environment for all and to minimize maintenance cleaning costs, the Community Service Building is a totally non-smoking building. This includes private offices, conference rooms, lounge areas, rest rooms, and all public areas.

Two areas outside have been designated as smoking areas.

Shipley Street near the entrance
10th Street near Stair #2

PUBLIC DISPLAYS AND USE OF COMMON SPACE

Public displays, posters, etc. must be coordinated through Building Management

Posters, notices, etc. are not to be attached to walls, elevators, or doors in public areas.

Use of common space (elevator lobbies, rest rooms, corridors, etc.) must be coordinated through Building Management to ensure building maintenance policies and code requirements are met.

HEATING/COOLING (HVAC) STANDARD

To maintain reasonable working conditions and most efficiently operate the building, the following temperature guidelines have been established.

Winter, normal operating hours 72 to 74
Winter (nights & weekends) 60 to 65
Summer, normal operating hours 73 to 75 
Summer (nights & weekends) 80 to 85

To most effectively manage cost, building HVAC systems will not normally run during off-hours. Building ventilation and toilet exhaust systems will, however, be operational during this time to provide some level of comfort.

Off-hours HVAC can be arranged for special meetings and business needs if needed. Arrangements should be made in advance by contacting FACT on 302-992-2000 (6:30 a.m. to 5:30 p.m., Monday through Friday) or by calling Security on 302-774-2200 during off-hours.

SPACE HEATERS

Space Heaters to provide comfort outside the standards are not permitted unless approved by Building Management and inspected by maintenance for adequate safety features.

REFRIGERATOR STANDARDS

To ensure that all office appliances are installed with proper safety/health features and that precautions for the protection of personnel and property are taken, the following standards must be followed:

 Refrigerators

Energy saver model
Up-front controls
Positive seal magnetic doors
Frost-free operation
UL approved
Ice makers not allowed
Residential glass
No used refrigerators (for pest control)
Housekeeping schedule developed and maintained
Easily accessible for visual inspection
Installation inspected by maintenance

 MICROWAVE/COFFEE MAKER STANDARDS

To ensure that all office appliances are installed with proper safety/health features and that precautions for the protection of personnel and property are taken, the following standards must be followed:

Microwaves

UL Listed
Exterior door handle
Cooking power 650 to 1,000 watts
Power requirements - 120V, 60hz, 15-20 amps
Input watts - 1,500 watts
Commercial grade only (domestic ovens not permitted)
See through door
Automatic timer with start button and reset
Housekeeping schedule developed and maintained
Easily accessible for visual inspection
Installation inspected by maintenance

Coffee Makers

Automatic cut-off or timer required**
UL approved
120V single phase, 60hz, 15amp
20 amp dedicated wall receptacle required
No switch on main heating element
Individual switching for each warmer
Commercial grade only - NO personal coffee pots
No water connections
Located in areas easily accessible for visual inspection
Housekeeping schedule developed and maintained
Installation inspected by maintenance

**Vendors for Coffee Pot Timers are:

V.W.R. Scientific McMaster-Carr
Phone (800)879-7795 Phone (908)329-3200
Part # 62344-723 Part # 7001k22

CSB COPY CENTER

DuPont Reprographics’ copy center service is available for all tenants located in the Community Services Building. This center will copy black and white only. Other services are available at the DuPont Tatnall Reprographics located at 1111 Tatnall Street. Tatnall is a 24-hour operation.

Messenger service - for printing work only WOB (foot messenger) 773-2219

Services

Copies - black & white (paper & transparencies)
Color Copies (paper & transparencies)
Color Copies from slides
Finishing (Hand collating, inserting, punching, cutting, etc.)
Manuals with Tabs and/or Tape Binding
On-demand electronic printing - black & white, color (paper & transparencies) See section on how to send files to Tatnall server
Graphic Color or Black & White Posters - Up to 34" wide
Engineering Drawing Reproduction
CAD plotting - (black & white and color)
Large Document Reproduction - enlargement, reductions and size for size
Meeting Chart Reductions
Mailing List Services
Graphic Design Illustration & Typesetting
Create displays, drawings, newsletters, flow charts, text & graphic overheads, organization charts, cover pages, Corporate Identity, Company oval, buck slips, print merge documents, forms, etc.
FAX service
Laminating - Up to 34" wide (All laminating prices include trimming.)
Laminate & Mount on Foam Core
Mount on Foam Core (No Laminate)

PARKING FACILITY OPERATION

The CSB parking facility will provide parking for nonprofit tenant staff, volunteers and visitors. Parking will also be available to the public for monthly and hourly parking.

Your CSB ID/access badge will be for both the CSB office building and parking facility. Check with your agency director to verify whether you have authorized allocated parking access or non-allocated parking access.

HOURS OF OPERATION:

Monday through Thursday 7:00 A.M. to 11:00 P.M.

Thursday and Friday 7:00 A.M. to 1:00 A.M.

Saturday 5:00 P.M. to 1:00 A.M.

24 HOURS ACCESS: If you have an authorized access card, you can access the parking facility 24 hours a day by using your ID/access badge to open the after hours gate.

STAIRS AND ELEVATORS: Stairs are located at both ends of the parking facility along Orange and Tatnall Streets, and elevators are located along Orange Street.

ENTERING THE PARKING FACILITY: Turn left into the garage from Orange Street, stay to the right of the entrance area and proceed to the top of the ramp to the gate, hold up your ID/access badge to the card reader. When the gate opens, proceed to any open parking space. Please use caution when driving and walking in the parking garage, traffic moves in both directions on all levels.

EMERGENCY CALL STATION: Emergency Call Stations (Red Boxes On The Walls) are located in the garage on the wall next to the doors leading into the Orange Street stairs and next to the doors leading to the elevator lobbies, and in the first floor elevator lobby area. Emergency Call Boxes are also located on the wall next to the entrance to the Tatnell Street stairs on all levels. For assistance press button. You will be connected to DUPONT security.

If you have any questions regarding the parking facility operation, you can contact Standard Parking Manager, Tim Meyer at 302-652-1410 or stop in the parking facility office located along Orange Street by the vehicle entrance.

PARKING FACILITY ACCESS

THERE ARE FIVE (5) TYPES OF PARKING ACCESS AVAILABLE.

  1. ALLOCATED: Agencies are allocated a certain number of parking spaces based on the square footage of their suite. Each agency will assign one person for each allocated space. When the parking garage is "FULL", spaces are held for allocated parking and allocated cardholders can enter the garage.
  2. LIMITED ACCESS: The access card will not work between 7am to 3pm Monday through Friday. During limited access time see validated parking guidelines. The access card will work after 3pm Monday through Friday and all day Saturday and Sunday.
  3. VALIDATED PARKING: All other agency staff, volunteers, and guests can have their parking ticket validated by rubber stamp by each agency. Users in this category should not enter the garage when "FULL".
  4. HOURLY PARKING: Spaces for hourly parking will be made available to the public on a limited basis at the current market rates. Users in this category should not enter the garage when "FULL".
  5. MONTHLY PARKING: A limited number of spaces are sold to the public on a monthly basic at market rates. When the parking garage is "FULL", spaces are held for monthly parking and cardholders can enter the garage.

If you have any questions regarding the parking facility operation, you can contact Standard Parking Manager, Tim Meyer at 302-652-1410 or stop in the parking facility office located along Orange Street by the vehicle entrance.

PARKING GARAGE - OFF DUTY OPERATION

When the parking attendant is OFF DUTY, the parking garage is accessible ONLY by using your authorized ID/access badge.

TO ENTER AFTER HOURS WITH YOUR VEHICLE: To enter the parking garage with your vehicle, pull up to the after hours gate card reader, hold up your ID/access badge to the card reader and gate will open. Proceed in and park in any open space.

TO RETRIEVE YOUR VEHICLE AFTER HOURS: To retrieve your vehicle, you will need to hold up your ID/access badge to the card reader to the card reader located by the elevator lobby entrance door to the parking garage, and the door will unlock.

TO EXIT THE GARAGE: To exit the parking garage with your vehicle, drive down to the exit gate, hold up your ID/access badge to the card reader and the exit gates will open.

If you have any questions regarding the parking facility operation, you can contact Standard Parking Manager, Tim Meyer at 302-652-1410 or stop in the parking facility office located along Orange Street by the vehicle entrance.

MAINTENANCE, SERVICE, OPERATIONS REQUESTS

Maintenance requests or service requests of any kind should be made through FACT (Facilities Assistance Center Team) from 7:30 a.m. to 4:30 p.m., Monday through Friday by calling 992-2000.

Off-hours building maintenance and security request can be made by calling security control center (NG