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CSB TENANT HANDBOOK
Index - please click on the selection
and your browser will scroll to the text.
DIRECTIONS TO CSB
OFFICE BUILDING AND PARKING GARAGE
From The North:
I-95 South to the Delaware Avenue (Route 52) Exit. Make a
left at the first traffic light onto Delaware Avenue. Go on Delaware Avenue to Y in the
road.
To CSB Office Building
At the Y, take the road on the right (Delaware Ave.), go
three blocks, Delaware avenue will turn into 10th street, CSB office
building will be on your right at Orange Street
To CSB Parking
Garage
At Y, take the road on the left (11th Street), go three
blocks to Orange Street, make left, entrance to parking garage will be on your left as
soon as you turn the corner. Pull in, go to top of ramp, take ticket, park in any open
parking space.
From The South:
I-95 North to the Delaware Avenue (Route 52) Exit. You will
exit onto Adams Street. Go straight on Adam Street to 4th traffic light (Delaware Avenue).
Make a right onto Delaware Avenue. Go on Delaware Avenue to Y in the road.
To CSB Office Building
At the Y, take the road on the right (Delaware Ave.), go three blocks, Delaware
avenue will turn into 10th street, CSB office building will be on your right at 10th and
Orange Street.
To CSB Parking Garage
At the Y, take the road on the left (11th Street), go three
blocks to Orange Street, make left, entrance to parking garage will be on your left as
soon as you turn the corner. Pull in, go to top of ramp, take ticket, park in any open
parking space.
Walking from CSB parking garage to CSB office building: Exit parking garage using
stairs or elevator to Orange Street, walk one block south to 10th street, CSB office
building is located at 100 West 10th Street.
COMMUNITY
SERVICE BUILDING MANAGEMENT
| NAME |
PHONE |
FAX |
| Jerry
A. Bilton, CFM |
302-777-3266 |
302-777-0919 |
| Charles
E. Hall, CFM |
302-888-2047 |
302-777-0919 |
| Ground
Floor Security Desk |
302-777-0922 |
|
| Conference
Room Scheduling |
302-888-2047 |
302-777-0919 |
| Facilities
Assistance Center Team (FACT)* |
302-992-2000 |
|
| Emergency
Telephone Number
(Fire, Medical, 911 type situations ONLY) |
302-774-2456 |
|
| Dart
Rider Information |
800 652 3278 |
|
| After
Hours Maintenance/Security
(5:30 p.m. to 6:30 a.m.) |
302-774-2200 |
|
| Parking
Garage Tim Meyer |
302-652-1410 |
|
|
Scotts Coffee Shop/Catering |
302-777-4779 |
|
| Downtown
Visions (Escort Service)
DuPont Copy Service |
302-774-8965
302-773-2628 |
|
*All facilities related maintenance services requested 6:30
a.m. - 5:00 p.m., Mon.-Fri.
EMERGENCY PROCEDURES
This emergency procedure provides basic information for all
building occupants and will ensure the most rapid response for the emergency.
For any FIRE, MEDICAL, OR SECURITY EMERGENCY, call
302-774-2456.
Security will make the 911 call, if required, and dispatch
security officers to the scene simultaneously. This will provide the most timely response
for the emergency crews.
Reporting
Fire or Explosion
Dial 302-774-2456 IMMEDIATELY.
- In the event of an odor, smoke or fire, dial 302-774-2456
and give the following information:
- Your name, location, phone number
- The exact location of the emergency
- Report any injuries
- Do you see smoke or fire?
- After reporting the above information, evacuate the immediate
area. Close, but do not lock doors to the affected area. Stay near, but a safe distance
from affected area in order to direct emergency crew.
- Use fire extinguishers only if trained in operation. Do not
attempt to use fire extinguishers alone. Use the buddy system.
- Listen and obey emergency crew and public address system
announcements.
- If smoke or fire is present, the public address system will
call for evacuation from the building immediately.
- If NO smoke or fire is present but there is an alarm or odor,
a maintenance team will be immediately dispatched to investigate.
Fire Pull Boxes
When possible, fire pull boxes may be used in addition to
or in lieu of calling 302-774-2456. In the Community Service Building, there are fire
alarm pull boxes near each stairwell.
Elevator Recall
The elevators are equipped with a fire alarm return circuit
that is operated by smoke detectors located in all lobbies above the street level. If a
detector senses smoke in an area, all elevators are dispatched, non-stop, to the street
level where the doors will open and remain open. The car will remain there and will not
accept calls from other floors. Passengers should exit the car and report to the assembly
area at Rodney Square. If the emergency is on the street level floor, then the elevators
will be dispatched to the 1st floor or lower level.
EMERGENCY
EVACUATION PROCEDURES
If an emergency occurs which requires evacuation of
personnel, it will be announced over the public address system. Notice to resume normal
activities will be communicated when emergency conditions no longer exist. When a public
address announcement is made, follow instructions below:
 | Listen and obey |
 | Please leave your work place now
|
 | Take your personal items with you
|
 | Close, but do not lock the door behind you
|
 | Evacuate the building through the nearest available stairway
|
 | Do not use elevators |
 | Walk, do not run |
Evacuate to your assigned assembly point. The assembly point for
the Community Service Building occupants will be Rodney Square.
Each tenant is responsible to sweep his or her areas to ensure no one is left behind.
Stairchairs for those requiring special assistance during a building evacuation will be
available at several pre-determined locations.
At anytime you see or hear a fire alarm anywhere in the building, evacuate the
building immediately. Unless otherwise announced immediately in advance, all fire alarms
require a full evacuation of the building.
Fire drills are announced in advance and also require a full
evacuation, unless otherwise notified.
Do not call security for further information. You may lose precious evacuation time.
Tenants who have people who require special assistance should contact Building
Management to ensure that procedures are in place to safely evacuate.
It is the responsibility of each tenant to review Emergency Evacuation Procedures
with all personnel two times each year. If you have any questions or concerns regarding
Emergency Evacuation Procedures or are requesting training for your business unit, please
contact Building Management on 302-777-3266 or 302-888-2047.
To comply with applicable life safety codes, fire evacuation drills will be conducted
once each year.
MEDICAL EMERGENCIES
 | Dial 302-774-2456 |
 | Give your name, location and phone number to ensure timely
and effective response. |
 | Be prepared to answer the following questions:
|
 | Is the person breathing? |
 | Is the person conscious? |
 | Is there apparent serious illness or injury?
|
 | After reporting, stand by to help direct the responding
emergency crew. |
SECURITY EMERGENCY
Bomb Threat - Suspicious Person - Suspicious Package,
etc.
Give your name, location and phone number. Be prepared to give specific information
as requested. Follow advice of security personnel.
OPERATION SCHEDULE
| Normal Operating
Hours |
Monday through Friday |
7:00 a.m. to 11:00 p.m. |
| |
Saturday |
8:30 a.m. to 4:30 p.m. |
| |
Sunday |
Closed |
The building will be closed after normal
operating hours and the following holidays and associated weekends:
2007
HOLIDAY SCHEDULE
HOLIDAY OBSERVED
ADDITIONAL DAYS BUILDING CLOSED
|
New Year's Day 2007 |
Monday, January 1 |
Closing at 8:00 PM, Friday, Dec. 29, 2006 |
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Closed Saturday, December 30, 2006 |
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Martin Luther King |
Monday, January 15 |
Closing at 8:00 PM, Friday, January 12 |
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Closed Saturday, January 13 |
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Easter |
Sunday, April 8 |
Closing at 8:00 PM, Friday, April 6 |
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Closed Saturday, April 7 |
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Memorial Day |
Monday, May 28 |
Closing at 8:00 PM, Friday, May 25 |
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Closed Saturday, May 26 |
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Independence Day |
Wednesday, July 4 |
Closing at 8:00 PM, Tuesday, July 3 |
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Labor Day |
Monday, September 3 |
Closing at 8:00 PM, Friday, August 31 |
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Closed Saturday, September 1 |
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Thanksgiving Day |
Thursday, November 22 |
Closing at 8:00 PM, Wednesday, November 21 |
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Closed Friday, November 23 |
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Closed Saturday, November 24 |
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Christmas Day |
Tuesday, December 25 |
Closing at 8:00 PM, Friday, December 21 |
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Closed Saturday, December 22 |
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Closed Monday, December 24 |
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_________________________________________________________________________ |
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New Years Day 2008 |
Tuesday, January 1, 2008 |
Closed Saturday, Dec. 29, 2007 |
| |
|
Closing at 8:00 PM, Monday, Dec. 31, 2007 |
After Hours Access is available by card reader at the front
door handicap entrance or by intercom to DuPont Security at the same location.
Identification will be required when using the intercom for entry.
SECURITY POLICY
Building Security is provided, through arrangements with
DuPont Security, 24-hours a day, 7 days a week, 365 days per year.
The ground floor security desk is staffed:
Monday through Friday, 7:00 a.m. to 11:00
p.m.
Saturday, 8:30 a.m. to 4:30 p.m.
Security patrols will be conducted by DuPont Security. If they note any abnormal
condition in your space, they will leave a note for you and Building Management.
If you are working alone after hours, and wish to have Security check on you
periodically, contact Security on 302-774-2200.
To ensure the building and its occupants are adequately protected, all occupants are
required to display a badge and guests are required to sign in at the front desk.
Soliciting will not be permitted in the building, unless by appointment made in
advance.
BADGE AND
ACCESS CARD PROCESSING
1. Complete the OFFICE AND PARKING GARAGE I.D. / ACCESS
REQUEST FORM on page 4.3A.
2. Bring the completed form to the building management office with directors
signature and required payment.
3. Once approved, please make an appointment for your I.D. picture to be taken by
calling 302-773-0752.
4. Report to the DuPont Security office in the Nemours Building immediately inside
and to the right of the Orange Street entrance.
5. Bring with you a copy of your application (which they will keep) and your access
card, if you have one. The access card is for the proximity readers located outside the
handicap front door of the office building if the doors are locked, and for the parking
garage if you have authorized access.
6. Any questions please call Jerry Bilton at 302-777-3266. Thank you.
MOVING
FURNITURE AND OFFICE ITEMS
The moving guidelines have been developed to
ensure a safe and efficient move for all. Following these guidelines will expedite your
move and protect the people handling the move, building occupants, and the building
itself. These guidelines are in no way meant to hamper or restrict your moving process,
but rather to safeguard the elements involved in the process. If you have any further
questions, please call Building Management on 302-777-3266 or 302-888-2047.
Moves
All moving arrangements must be cleared through
Building Management to ensure proper coordination. You are totally responsible for your
move and are required to have a representative present throughout.
All larger moves, (1/2 floor or more), may only occur on weekends or weekdays after
6:00 p.m.
All moves must be made through the freight elevators, unless Building Management
authorizes the use of other elevators. The Building provides pads to protect the freight
elevators; if other elevators are approved for use, the moving contractor shall be
responsible for supplying pads to protect the elevator cabs.
All moves shall be made through the Shipley Street entrances
unless alternate plans are approved by Building Management. If other areas of access are
approved, the mover must protect floors and walls with acceptable material to avoid damage
to the Building.
The moving contractor must provide a Certificate of Insurance prior to the move. The
mover must be bonded and carry a minimum of $1 million combined single limit, property
damage, and public liability insurance. We suggest that you secure a Certificate of
Insurance for your firm as well.
You will be responsible for any damage to the building incurred during the move. To
avoid unnecessary damage make sure your contractor:
Pads or otherwise protects all entrances, doorways, and walls affected by the move
Protects all floor surfaces traversed during the move.
Your moving contractor must report any electrical problems or
equipment breakdowns that occur during the move, which affect building operation. They
are also responsible for removing all trash and bulky packing cartons.
COMMERCIAL
DELIVERY SERVICES
Small UPS, Fed Ex, packages and envelopes can be
delivered via the main entrance. Those making the delivery must check-in through the
security desk prior to proceeding to the individual suite.
All other deliveries should be made through Shipley Street overhead door or Shipley
Street side entrance. For the safety and convenience of building tenants, deliveries
should be made from 8:30 a.m. to 11:30 a.m. and 1:00 p.m. to 4:30 p.m.
Entrance to the Shipley Street doors can be obtained through the security officer
located at the main entrance. Intercom and video at the Shipley doorway are available to
communicate with the front security desk.
In the case of all deliveries, care should be exercised while moving material in the
building. This will ensure building maintenance costs are kept to a minimum and personal
safety for building occupants is provided. Trash must be removed.
Provisions for special deliveries, large deliveries, and moves in/out need to be
coordinated with Building Management, Suite 201, phone 302-777-3266 or 302-888-2047.
Delivery by
Personal Vehicle
The Community Service Building Management Team has made
arrangements with the City of Wilmington Traffic Enforcement Unit, to allow tenant staff
and volunteers to make deliveries in the loading zone located in front of our building
using a noncommercial vehicle.
Please follow these guidelines when making a delivery:
 | Park in the loading zone |
 | Pick up two signs from the security reception desk
|
 | Place a sign on the driver side and passenger side doors
|
 | Make delivery within 15 minutes or less
|
 | Return signs to security reception desk
|
 | Remove vehicle |
When using the loading zone, the traffic enforcement office will
be looking for the signs on the side of the vehicle and the length of time your vehicle is
parked in the loading zone.
This arrangement with the city for you to use the loading zone is
for your convenience, CSB will not be held responsible or intervene in any traffic
enforcement issues between you and the city as a result of using the loading zone.
Non-commercial vehicles in the loading zone without the CSB signs will be ticketed.
FREIGHT ELEVATORS
One freight elevator (#5) and one passenger/freight elevator
(#4), that provide service from the lower level to the 11th floor are available for the
transportation of material and carts within the building.
Transportation of material and carts is not permitted on
passenger elevators.
COFFEE SHOP/CATERING
Scotts coffee shop is located on the ground floor for the convenience of all
building occupants and is also open for the general public. Coffee shop hours are : Monday
through Friday, 7:00 a.m. to 2:00 p.m.
Catering for meetings and special events by calling
Scotts at 302-777-4779.
VENDING OPERATION
The building vending area is located in the lower level. Access
is via stairways and passenger/freight elevator. Any vending issues should be directed to:
Pine Mountain Springs, 302-836-3861
Building Management, Suite 201, 302-777-3266 / 302-888-2047
CABLE TV SERVICE
Cable television service is available in the building. Service
can be obtained by calling Comcast Cable at, 302-652-1454 or fax 302-656-7461. Hook-up and
mounting rates can be obtained from Comcast Cable.
STORAGE AREAS
Limited storage space is available in the lower level.
Only items meeting the following criteria will be allowed to be
placed in storage:
 | Non-combustibles |
 | Non-corrosive |
 | Items not sensitive to temperature or humidity
|
Order, arrangement and housekeeping of storage areas are the
responsibility of the individual tenant. Building Management will have access to all
storage areas to insure fire codes, safety standards and cleanliness standards are in
compliance.
Obtain a storage area by contacting Building Management in suite
201 (Tel. 302-777-3266 or 302-888-2047).
MAIL
Mail pick-up and delivery boxes are located on the ground floor.
Each suite is assigned one incoming mailbox. Keys for mailboxes
can be obtained by contacting Building Management in suite 201 (Tel. 302-777-3266 or
302-888-2047).
Four outgoing mailboxes have also been provided. Mail is pick-up
at 3:00 p.m. Monday through Friday.
SMOKING POLICY
To provide a healthy work environment for all and to minimize
maintenance cleaning costs, the Community Service Building is a totally non-smoking
building. This includes private offices, conference rooms, lounge areas, rest rooms, and
all public areas.
Two areas outside have been designated as smoking areas.
 | Shipley Street near the entrance
|
 | 10th Street near Stair #2 |
PUBLIC
DISPLAYS AND USE OF COMMON SPACE
Public displays, posters, etc. must be coordinated through
Building Management
Posters, notices, etc. are not to be attached to walls,
elevators, or doors in public areas.
Use of common space (elevator lobbies, rest rooms, corridors,
etc.) must be coordinated through Building Management to ensure building maintenance
policies and code requirements are met.
HEATING/COOLING
(HVAC) STANDARD
To maintain reasonable working conditions and most efficiently
operate the building, the following temperature guidelines have been established.
 | Winter, normal operating hours 72 to 74
|
 | Winter (nights & weekends) 60 to 65
|
 | Summer, normal operating hours 73 to 75
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 | Summer (nights & weekends) 80 to 85
|
To most effectively manage cost, building HVAC systems will not
normally run during off-hours. Building ventilation and toilet exhaust systems will,
however, be operational during this time to provide some level of comfort.
Off-hours HVAC can be arranged for special meetings and business
needs if needed. Arrangements should be made in advance by contacting FACT on 302-992-2000
(6:30 a.m. to 5:30 p.m., Monday through Friday) or by calling Security on 302-774-2200
during off-hours.
SPACE HEATERS
Space Heaters to provide comfort outside the standards are not
permitted unless approved by Building Management and inspected by maintenance for adequate
safety features.
REFRIGERATOR STANDARDS
To ensure that all office appliances are installed with proper
safety/health features and that precautions for the protection of personnel and property
are taken, the following standards must be followed:
Refrigerators
 | Energy saver model |
 | Up-front controls |
 | Positive seal magnetic doors |
 | Frost-free operation |
 | UL approved |
 | Ice makers not allowed |
 | Residential glass |
 | No used refrigerators (for pest control)
|
 | Housekeeping schedule developed and maintained
|
 | Easily accessible for visual inspection
|
 | Installation inspected by maintenance
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MICROWAVE/COFFEE MAKER STANDARDS
To ensure that all office appliances are installed with proper
safety/health features and that precautions for the protection of personnel and property
are taken, the following standards must be followed:
Microwaves
 | UL Listed |
 | Exterior door handle |
 | Cooking power 650 to 1,000 watts
|
 | Power requirements - 120V, 60hz, 15-20 amps
|
 | Input watts - 1,500 watts |
 | Commercial grade only (domestic ovens not permitted)
|
 | See through door |
 | Automatic timer with start button and reset
|
 | Housekeeping schedule developed and maintained
|
 | Easily accessible for visual inspection
|
 | Installation inspected by maintenance
|
Coffee Makers
 | Automatic cut-off or timer required**
|
 | UL approved |
 | 120V single phase, 60hz, 15amp
|
 | 20 amp dedicated wall receptacle required
|
 | No switch on main heating element
|
 | Individual switching for each warmer
|
 | Commercial grade only - NO personal coffee pots
|
 | No water connections |
 | Located in areas easily accessible for visual inspection
|
 | Housekeeping schedule developed and maintained
|
 | Installation inspected by maintenance
|
**Vendors for Coffee Pot Timers are:
 | V.W.R. Scientific McMaster-Carr
|
 | Phone (800)879-7795 Phone (908)329-3200
|
 | Part # 62344-723 Part # 7001k22
|
CSB COPY CENTER
DuPont Reprographics copy center service is available for
all tenants located in the Community Services Building. This center will copy black and
white only. Other services are available at the DuPont Tatnall Reprographics located at
1111 Tatnall Street. Tatnall is a 24-hour operation.
Messenger service - for printing work only WOB (foot
messenger) 773-2219
Services
 | Copies - black & white (paper & transparencies)
|
 | Color Copies (paper & transparencies)
|
 | Color Copies from slides |
 | Finishing (Hand collating, inserting, punching, cutting,
etc.) |
 | Manuals with Tabs and/or Tape Binding
|
 | On-demand electronic printing - black & white, color
(paper & transparencies) See section on how to send files to Tatnall server
|
 | Graphic Color or Black & White Posters - Up to 34"
wide |
 | Engineering Drawing Reproduction
|
 | CAD plotting - (black & white and color)
|
 | Large Document Reproduction - enlargement, reductions and
size for size |
 | Meeting Chart Reductions |
 | Mailing List Services |
 | Graphic Design Illustration & Typesetting
|
 | Create displays, drawings, newsletters, flow charts, text
& graphic overheads, organization charts, cover pages, Corporate Identity, Company
oval, buck slips, print merge documents, forms, etc. |
 | FAX service |
 | Laminating - Up to 34" wide (All laminating prices
include trimming.) |
 | Laminate & Mount on Foam Core
|
 | Mount on Foam Core (No Laminate)
|
PARKING FACILITY
OPERATION
The CSB parking facility will provide parking for nonprofit
tenant staff, volunteers and visitors. Parking will also be available to the public for
monthly and hourly parking.
Your CSB ID/access badge will be for both the CSB office building
and parking facility. Check with your agency director to verify whether you have
authorized allocated parking access or non-allocated parking access.
HOURS OF OPERATION:
Monday through Thursday 7:00 A.M. to 11:00 P.M.
Thursday and Friday 7:00 A.M. to 1:00 A.M.
Saturday 5:00 P.M. to 1:00 A.M.
24 HOURS ACCESS:
If you have an authorized access card, you can access the parking facility 24 hours a day
by using your ID/access badge to open the after hours gate.
STAIRS AND ELEVATORS: Stairs are located at both ends of the parking facility along Orange and
Tatnall Streets, and elevators are located along Orange Street.
ENTERING THE PARKING FACILITY: Turn left into the garage from Orange Street, stay to the right of the
entrance area and proceed to the top of the ramp to the gate, hold up your ID/access badge
to the card reader. When the gate opens, proceed to any open parking space. Please use
caution when driving and walking in the parking garage, traffic moves in both directions
on all levels.
EMERGENCY CALL STATION: Emergency Call Stations (Red Boxes On The Walls) are located in the
garage on the wall next to the doors leading into the Orange Street stairs and next to the
doors leading to the elevator lobbies, and in the first floor elevator lobby area.
Emergency Call Boxes are also located on the wall next to the entrance to the Tatnell
Street stairs on all levels. For assistance press button. You will be connected to DUPONT
security.
If you have any questions regarding the parking facility
operation, you can contact Standard Parking Manager, Tim Meyer at 302-652-1410 or stop in
the parking facility office located along Orange Street by the vehicle entrance.
PARKING FACILITY
ACCESS
THERE ARE FIVE (5) TYPES OF PARKING ACCESS AVAILABLE.
- ALLOCATED:
Agencies are allocated a certain number of parking spaces based on the square footage of
their suite. Each agency will assign one person for each allocated space. When the parking
garage is "FULL", spaces are held for allocated parking and allocated
cardholders can enter the garage.
- LIMITED ACCESS: The
access card will not work between 7am to 3pm Monday through Friday. During limited access
time see validated parking guidelines. The access card will work after 3pm Monday through
Friday and all day Saturday and Sunday.
- VALIDATED PARKING: All other agency staff, volunteers, and guests can have their parking
ticket validated by rubber stamp by each agency. Users in this category should not
enter the garage when "FULL".
- HOURLY PARKING:
Spaces for hourly parking will be made available to the public on a limited basis at the
current market rates. Users in this category should not enter the garage when
"FULL".
- MONTHLY PARKING:
A limited number of spaces are sold to the public on a monthly basic at market rates. When
the parking garage is "FULL", spaces are held for monthly parking and
cardholders can enter the garage.
If you have any questions regarding the parking facility
operation, you can contact Standard Parking Manager, Tim Meyer at 302-652-1410 or stop in
the parking facility office located along Orange Street by the vehicle entrance.
PARKING
GARAGE - OFF DUTY OPERATION
When the parking attendant is OFF DUTY, the parking garage is
accessible ONLY by using your authorized ID/access badge.
TO ENTER AFTER HOURS WITH YOUR VEHICLE: To enter the parking garage with your vehicle, pull up to the after hours
gate card reader, hold up your ID/access badge to the card reader and gate will open.
Proceed in and park in any open space.
TO RETRIEVE YOUR VEHICLE AFTER HOURS: To retrieve your vehicle, you will need to hold up your ID/access badge
to the card reader to the card reader located by the elevator lobby entrance door to the
parking garage, and the door will unlock.
TO EXIT THE GARAGE:
To exit the parking garage with your vehicle, drive down to the exit gate, hold up your
ID/access badge to the card reader and the exit gates will open.
If you have any questions regarding the parking facility
operation, you can contact Standard Parking Manager, Tim Meyer at 302-652-1410 or stop in
the parking facility office located along Orange Street by the vehicle entrance.
MAINTENANCE,
SERVICE, OPERATIONS REQUESTS
Maintenance requests or service requests of any kind should be
made through FACT (Facilities Assistance Center Team) from 7:30 a.m. to 4:30 p.m., Monday
through Friday by calling 992-2000.
Off-hours building maintenance and security request can be made
by calling security control center (NG |